Six masters, six vans, one workshop on Rua da Prata.
Volta started in 2019 as a two-person shop in Baixa. Today we run six technicians across Lisbon in vans stocked for the most common repairs. Everything else stays the same: you talk to a person, you get a price before we start, and the appliance runs a full cycle before we leave.
- Five years on the same street
- 80% of jobs finished on the first visit
- Every technician on our payroll
From a two-man shop to six vans
Rita Ferreira spent eleven years at a manufacturer's service network in Lisbon before getting tired of waiting lists that stretched into two weeks. In 2019 she rented the small shop on Rua da Prata, hired one technician, and put a promise on the door: same-day repair or nothing.
Six years later the promise still holds. The team grew to six, the vans are stocked for the twelve most common faults across all major brands, and 8 out of 10 repairs finish on the first visit.
We don't do installations outside Lisbon, we don't take on industrial refrigeration, and we don't subcontract.
Every technician who knocks on your door is on our payroll and trained on all six appliance categories. Everything on the invoice is written down before we start — if the number changes, we stop and call you.
Volta in numbers
The workshop on Rua da Prata is still the same room. What changed is how many doors we can knock on before lunch.
Volta vs the two usual options
The classifieds guy is cheap until he isn't. The manufacturer's service is reliable until you see the wait and the invoice.
| Criteria | VOLTA | Private tech | Manufacturer service |
|---|---|---|---|
| Arrival | Same day, 7 days a week | "Sometime this week" | 3–7 working days |
| Diagnosis | €39, deducted from the bill | €40–60, kept even if you don't repair | €60–90, kept |
| Warranty | 18 months, parts + labour | "Depends", usually verbal | 6–12 months |
| Parts | Original, most in the van | "Whatever fits" | Original, 1–2 weeks to order |
| Payment | Card or cash on site, invoice by email | Cash only | Invoice, 30-day terms |
What stays the same on every job
We service every major brand
- Bosch
- Siemens
- Miele
- LG
- Samsung
- Electrolux
- Whirlpool
- Beko
- Indesit
- Daikin
Everything people ask before booking
How much does the diagnosis cost?
€39, flat. If you go ahead with the repair, that amount comes off the final invoice. If we can't repair the appliance, you don't pay anything.
When can you come?
Same day in most Lisbon neighbourhoods, seven days a week. You'll get an SMS with the technician's name and a live ETA two hours before arrival.
Do you have the parts in the van?
For about 80% of repairs, yes. For the rest, we order the original part and come back — usually within 48 hours. No extra visit charge.
I rent. Can you deal with my landlord?
Yes. We can invoice the landlord or the management company directly if the repair is their responsibility. Just tell us on the call.
What areas do you cover?
All of Greater Lisbon: Baixa, Alfama, Chiado, Príncipe Real, Belém, Alvalade, Parque das Nações, Oeiras, Cascais, Almada. Outside that ring, call us — we often can.
What if it breaks again?
18-month warranty on parts and labour. If the same fault returns, we come back at our own cost. Keep the invoice — the warranty travels with the appliance, not the address.
Do you charge for the second visit if a part has to be ordered?
No. If we have to come back with the correct part, the second visit is free. You pay for the part and the labour of the repair, not for our return.
What payment methods do you accept?
Card (Visa, Mastercard), cash on site, and bank transfer for commercial customers. Invoice sent by email immediately after the repair.
Do you give a discount for multiple appliances?
Yes. When we repair two or more appliances in one visit, we waive the diagnosis fee on the second and third appliance — you only pay €39 once.
Can you install a new appliance I bought myself?
Yes. We do connection, levelling and a first-cycle test on washing machines, dishwashers, ovens and AC units. Call us with the model and we'll quote before arriving.
Ready to book a repair?
Same-day slots in most Lisbon neighbourhoods. Two fields, and we call you back.